Returns & Exchanges
We want you to love your Schleich fashion pieces, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. Whether you need a different size or a full refund, our streamlined process ensures your satisfaction is our top priority.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided by the portal and secure it to the outside of your original shipping box.
Package Your Items
Ensure all garments are unwashed, unworn, and have original tags attached before sealing the package for transit.
Drop Off and Track
Take your package to any authorized carrier location and keep your tracking number handy while we process your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing